tag:blogger.com,1999:blog-6110501988676544027.post6043919140820762183..comments2024-03-18T04:21:49.165-04:00Comments on Phat Lewts' Gold Blog: Scam'd Part 2: Proactively Getting Your Problem Solved in WarcraftPhat Lewtshttp://www.blogger.com/profile/13283348281162957528noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6110501988676544027.post-59789721140651991762014-03-03T00:23:21.078-05:002014-03-03T00:23:21.078-05:00As noted in my comment on your prior post discussi...As noted in my comment on your prior post discussing this exchange, I think your approach most likely expedited the resolution process and made a favorable outcome far more likely. <br /><br />In addition to Bonesai's suggestions for what to include in contacts of this nature, I think it's helpful to articulate what remedy you are seeking. In other words, always tell them what they can do to make you happy again so that you can go back to enjoying your product/service and they can clear your issue from their task list. This might seem pointless since it usually feels like the appropriate remedy is obvious when you're the aggrieved party, but it is not necessarily obvious to the people in a position to help. While there is no guarantee that you will get exactly what you want, it establishes the initial parameters of the interaction on your terms and vastly increases the chances of a satisfactory result.Guy Fawkeshttps://www.blogger.com/profile/00794977817814051873noreply@blogger.comtag:blogger.com,1999:blog-6110501988676544027.post-11070414462316981802014-02-26T17:19:33.647-05:002014-02-26T17:19:33.647-05:00I've worked in and around complaints teams for...I've worked in and around complaints teams for a bank and an energy utility over the last 15 years. And everything you say goes a long way in any complaint - even when you are complaining about the business itself. Be polite - state the facts as you saw them and be clear (but not rude) about why you are disappointed and real life (tm) refunds or compensation are very easy to get. <br /><br />Make yourself easy to deal with and people will not feel aggrieved when giving you recompense. The last thing you want is the person with the power thinking you're a tosser too.Bonesaihttps://www.blogger.com/profile/18366981026222221262noreply@blogger.com